5th Floor, Copper Arcade 2, Govindbag Main Rd, Rajkot 360003 Mon–Fri 9:00–7:00 · NOC 24×7 info@divyata.net Toll-free 1800 30 99099
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Customer protection

Grievance redressal

We follow a two-level process for complaints, in line with TRAI’s consumer complaint redressal framework for telecom and internet services.

Level 1 — Complaint centre

Call toll-free 1800 30 99099, WhatsApp +91 94287 91991 or email support@divyata.net. You receive a complaint number.

Broadband: resolved within 24 working hours. Leased line: within 4 hours.

Level 2 — Appellate authority

If you are not satisfied, or your complaint is not resolved in time, write to the appellate authority with your complaint number.

Appellate Authority, Divyata Technologies Private Limited, Shop-501, 5th Floor, Copper Arcade 2, Opp. Govindbag Road, Ranchod Nagar Society, Arya Nagar, Rajkot, Gujarat 360003, India. Email: info@divyata.net.

Timelines

Appeals can be filed within 30 days of the complaint centre’s decision. The appellate authority acknowledges within 3 days and decides within 39 days.