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Support
How can we help?
Our customer care desk works Monday to Friday, 9:00 to 7:00. The network operations centre in Rajkot monitors every link 24×7.
FAQ
Answers to common questions
How do I get a new connection?
Check coverage with your PIN code or book online. Our team confirms feasibility, completes KYC and installs in about 2 working days.
Which documents are needed?
One photo ID and one address proof (Aadhaar, passport, voter ID, driving licence or utility bill) and a photograph, as required by DoT KYC rules. Businesses also need GST / company documents.
What licence do you hold?
Unified Licence — ISP Category B, licence DS-11/209/2023-DS-III, effective 7 November 2023, for the Gujarat Telecom Circle. Licence details.
Can you operate in Daman, Diu and Silvassa?
Yes. DoT includes Daman and Diu and Dadra & Nagar Haveli (Silvassa) in the Gujarat Telecom Circle. Connections still need a last-mile survey.
What are the support timelines?
Broadband complaints: within 24 working hours. Leased-line complaints: within 4 hours. Our NOC monitors the network 24×7.
How do I report a fault?
Call toll-free 1800 30 99099, WhatsApp +91 94287 91991 or email support@divyata.net with your registered mobile number. You will receive a complaint number.
Is your IPTV official?
Yes. We only retail licensed IPTV platforms (currently Pioneer Digital TV) — never unofficial streams.
Do you support IPv6, static IP and rDNS?
Yes. Our network is IPv6-enabled. Business customers can get static IPv4 with reverse DNS, and leased-line customers can bring their own IP prefixes over BGP. See IP services.
Are prices the same everywhere?
Catalogue prices on this site are current. Installation charges depend on location; leased lines are quoted after survey.
Is my complaint not resolved?
Escalate to our appellate authority as described on the grievance redressal page.